At Lane of Rogue, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process. Please review the following details regarding our Return Policy.

 

1. Eligibility for Returns

You may return items purchased from our website under the following conditions:

• Return Window: Items must be returned within 5 days from the date of delivery.
• Condition: Returned items must be in new, unused condition with all original tags, labels, and packaging intact. For home and kitchen items, they must not have been used or assembled.
• Proof of Purchase: A receipt or proof of purchase must be provided to process the return.
• Non-Returnable Items: Certain items are non-returnable, including but not limited to:
  • Perishable goods (e.g., undergarment)
  • Personal care products
  • Gift cards
  • Custom or personalized items

 

2. Clothing Returns

• Fit and Quality Issues: If the clothing item you received doesn’t fit as expected or has quality issues, you may return or exchange it within 5 days of receipt.
• Items with Damage or Defects: If you receive a damaged or defective item, please contact our customer support team immediately so we can resolve the issue. We may ask for a photo of the damaged product before processing a return or replacement.

 

3. Home & Kitchen Product Returns

• Unused Condition: Home and kitchen items must be in their original, unused condition to qualify for a return. Products that have been used, installed, or assembled are not eligible for returns unless they are defective or damaged.
• Electronic Appliances: If you are returning an electronic item (e.g., kitchen gadgets, small appliances), it must be returned with all original accessories and manuals.

 

4. Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer service team at support@laneofrogue.com  or on Live Support to request a return authorization. Provide your order number and details of the item(s) you wish to return.
2. Shipping the Return: Once your return is approved, we will provide you with a shipping label or return instructions. Items should be packed securely to prevent damage during transit.
3. Return Shipping Costs:
   • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
   • For all other returns (e.g., changes of mind, incorrect sizing), the customer is responsible for return shipping costs.
4. Refund or Exchange: Upon receiving and inspecting your return, we will process a refund to your original payment method or issue a store credit, depending on your preference. If you prefer an exchange, we will ship the replacement item, subject to availability.

 

5. Refunds

• Processing Time: Refunds will be processed within 3 days after we receive and inspect the returned item. It may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
• Partial Refunds: In certain situations, partial refunds may be granted if items are not returned in their original condition or if the return is initiated after the return window has closed.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

 

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same steps as the return process. We will ship the replacement item after receiving the returned product. If the replacement item is out of stock, we will issue a refund or store credit.

 

7. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 Hours of receiving the item. We may ask you to provide photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

 

8. International Returns

For international orders, return shipping costs and customs duties (if applicable) are the responsibility of the customer unless the item was damaged, defective, or incorrect.

 

9. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Items on clearance or final sale
• Custom-made or personalized products
• Gift cards
• Perishable or consumable goods.

 

10. Contact Us

If you have any questions or need further assistance with a return, please contact our customer service team at:

• Email: support@laneofrogue.com
• Phone: 8779298214