✅ Return & Exchange: What’s Allowed
- Most products can be returned or exchanged within 7 days of delivery. (The Economic Times)
- The item must be in its original condition, with tags, packaging, and accessories (if any) intact. (The Economic Times)
- If something is defective, damaged, or not as described, a return or exchange is allowed under those terms.
⚠️ Exceptions / Special Conditions
- Some items may have shorter return windows or be non-returnable (e.g. undergarments, etc.) depending on product category or promotions.
- Returns are only accepted if the product is unused (except for trying on / inspecting). (The Economic Times)
🔄 Return Process
- Initiate the return via the website: go to My Orders, select the item, and request return or exchange.
- Pack the item well, include all original packaging, tags, invoice etc.
💵 Refunds
- Once the return is accepted and processed, refund is issued via the same payment method.
- The refund process usually takes 7-10 working days after the return is picked up / received.